If you are unsatisfied with your purchase and would like to request a return for exchange or store credit.
(Requirement must be met) Please choose the one category where you fall in and follow these guidelines
All sales are final and only qualify for a return if your item(s) is damaged or defective from the manufacturer or you were sent the incorrect item(s)
Shipping and handling fees are also non refundable including all refused and unaccepted package
Items must be in their original condition (unwashed , & not worn) to receive store credit or an exchange.
More detailed information about the return process in case of
Damaged or Defective Product Issues:
Damage or defective items may be return for store credit or exchange may be provided.
Please contact us to notify within five business days from the delivered date if any items are damaged or defective
Return or exchange within 14 days
*** The following items cannot be returned or exchanged***
Bodysuits, lingerie, sleepwear, swimwear jewelry, personal and healthcare accessories, scarfs, bags and blankets
When contacting us regarding a damaged or defective item(s) please email Gracefulclothing4@gmail.com pictures of damaged item (close up & full shot) your invoice number, style number, color, size and number of damaged and defective item(s)
It can take 1-3 business days to investigate the final approval will be done by Gracefulclothing
All returned merchandise has to be shipped from customer side at their cost to receive store credit.
Please contact us within five business days from delivery date. The correct item will be shipped. This will be based on product availability. If the product is no longer in stock the credit will be applied. All shipping costs are nonrefundable and returns will require the customer to pay for return shipping.
Any other questions or concerns about the return policy you can contact us directly
Please call us at 929-370-8918
Email info firstname.lastname@example.org